- Services thro' Cummins Sales & Service (India) Limited for India, Nepal and Bhutan
- 65% of Existing Cummins Generator Technologies-INDIA Market with Cummins Engines
- Single Point Service Contact for End Customers
- Cummins Sales & Service (CS&S) HQ at Pune
- Toll Free Customer Support Line (24X7) at CDS&S HQ for technical support
- Services through 5 Zones (N, E, W, S & Central)
- 12 Channel Offices
- 93 Exclusive CS&S Dealerships with TIER-1 capability & Cummins Generator Technologies-INDIA Trained & Certified Electrical Engineers
- Service Network is fully empowered to take Warranty decisions for prompt resolution to customer issues
- Adequate Spare Parts Inventory with each Dealership
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- Services through 31 Independent Authorised Service Partners (ASP) in India and in South East Asia Region (Sri Lanka, Bangladesh, Nepal, Bhutan, Maldives)
- 35% of Cummins Generator Technologies-INDIA Market with other than Cummins Engines
- 18 Full fledged/Repair Workshops are fully equiped
- STAMFORD Customer Support HQ at Pune monitors the co-ordination
- Support Co-ordination by Cummins Generator Technologies-INDIA Front end team from 5 Locations. (Delhi, Bangalore, Pune, Vapi, Ahmednagar)
- 24 X 7 Customer Support Lines for each Independent Service Providers
- All Authorised Service Partners are of TIER-3 Capability
- Adequate Spare Parts and Wound Components available with each ASP.
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